Purchases on our site are for patients at the Inova Fairfax Medical Campus at 3300 Gallows Road Falls Church, VA 22042 or for shipping to the address of your choice.  Please be sure and verify that your family member or friend is on our campus.  Call 703.776.4001 for verification if you are unsure.

Shipping Policy

Delivery within the campus is complimentary.  For on campus, orders received by 4pm, we will deliver the same day.  If you have a rush order, please call us at 703.776.3470 so that we can do everything possible to get your order delivered right away.

Please allow 2-3 days for processing orders that are shipping off campus.

We ship within the United States.

All shipping costs are before tax
0.00-15.99 = 5.95
16.00-74.99 = 7.95
75.00-125.99 = 9.95
126.00-249.99 = 12.95
250.00 and up = complimentary

If an item is oversize or overweight, we will send an email with an invoice for additional shipping costs.  Your order will be processed when the invoice is paid.

If an order has been marked as delivered, Inova Gift Shops is not responsible for replacing it due to theft or if it goes missing.  If you are concerned about porch piracy, we encourage you to let us know a signature is required for delivery.

Return Policy

Thank you for your purchase.  It allows us to provide funds, programs, and equipment to our campus.  We have a saying that every purchase counts.  We simply couldn't do what we do without you.  Therefore, we do not accept returns or offer refunds.  However, we always want you to be happy with your purchase so that you're excited to purchase from us again.  If you are not completely satisfied, we would be happy to accommodate an exchange within 7 days.  If an item is on sale, it is considered final sale.   As the customer, you pay shipping costs for any exchanged item.